Privacy Policy

1. Information We Collect

We may collect the following information when you use our website or app:

• Account information, such as your name and email address.
• Business information, such as your brand name, website URL, competitors, business description, location, and prompts you choose to track.
• Usage data, such as pages visited, actions taken in the app, scan activity, and basic analytics events.
• AI scan data, including prompts, AI-generated responses, citation sources, recommendations, reports, and related visibility metrics.
• Payment and subscription information. Payments are processed by Stripe. We do not store full credit card details on our servers.
• Support messages and communications you send to us.

2. How We Use Information

We use your information to:

• Create and manage your account.
• Run AI visibility scans and generate reports.
• Show dashboards, recommendations, and analytics.
• Process subscriptions and payments.
• Improve product performance, reliability, and user experience.
• Provide support and respond to questions.
• Detect abuse, prevent fraud, and protect our service.
• Comply with legal, tax, accounting, and security obligations.

3. Third-Party Services

We use third-party providers to operate the service. These providers may process data on our behalf.

These may include:

• Stripe for payments and subscription management.
• Supabase for authentication, database, and backend services.
• Vercel for hosting and deployment.
• PostHog for product analytics.
• OpenAI, Google/Gemini, Anthropic/Claude, Perplexity, and other AI providers for AI response generation and analysis.
• SerpApi for search and Google AI Overview data.
• Resend or similar providers for transactional emails.
• Logging, monitoring, and infrastructure providers used to keep the service reliable.

We only share information with these providers as needed to operate, secure, and improve the service.

4. AI Processing

When you run scans, we may send prompts, brand information, website information, competitor information, and related context to AI providers so they can generate or analyze responses.

Do not submit confidential, sensitive, regulated, or personal information into prompts or scan inputs unless you are authorized to do so.

AI-generated results may be inaccurate, incomplete, or change over time. You should review outputs before using them for business decisions.

5. Cookies and Analytics

We may use cookies, local storage, and analytics tools to understand how users interact with our website and app.

This helps us improve onboarding, product performance, and user experience.

6. Data Retention

We keep your information for as long as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and improve the product.

You may request account deletion by contacting us.

7. Data Security

We use reasonable technical and organizational measures to protect your information. However, no online service is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You may contact us to:

• Request access to your data.
• Request correction of inaccurate information.
• Request deletion of your account or data.
• Ask questions about how your data is used.

Some information may need to be retained for legal, billing, security, or operational reasons.

9. Children

Our service is not intended for children under 13. We do not knowingly collect personal information from children.

10. International Users

Your information may be processed in countries other than your own. By using the service, you understand that your information may be transferred and processed by third-party providers in different locations.

11. Changes to the Privacy Policy

We may update this Privacy Policy as our product evolves. When we make material changes, we will update the "Last updated" date above.

12. Contact

For questions about the Privacy Policy or general support, contact us at:

support@getsignalwise.com